Timely TotesPrivacy Policy
Timely Totes · Effective October 6, 2026
1. Who we are
Timely Totes ("Timely Totes", "we", "us") rents reusable moving totes in northeast Florida. This policy explains what personal information we collect through timelytotes.com, our checkout and quote request forms, and our deliveries, and what we do with it.
2. What we collect
| Information | Examples | Why we need it |
|---|---|---|
| Contact details | Name, email address | To confirm your booking and send service messages |
| Addresses | Delivery and pickup addresses, access notes, gate codes | To deliver and pick up your totes |
| Booking details | Package, dates, charges, your acceptance of the Rental Agreement with its date and time | To provide the rental and keep a record of the agreement |
| Payment details | Card brand, last four digits, payment status | To take payment, issue refunds and send invoices |
| Photographs | Totes at delivery and pickup, which may show part of your property's exterior | To confirm the count and condition of the totes |
| Messages | Emails with us | To answer questions and resolve problems |
| Website data | Pages viewed, device type, approximate location | To keep the site working and see how it is used |
Your full card number goes straight to our payment processor. We never see or store it.
We collect this information from you directly. We do not buy personal information about you from anyone else.
3. How we use it
- To provide, schedule and bill for your rental.
- To contact you about delivery, pickup, extensions and charges.
- To keep the business and tax records the law requires.
- To prevent fraud and protect our property.
- To send marketing messages, but only if you have opted in.
4. Who we share it with
We share personal information only with the companies that help us run the service. Each receives only what it needs.
| Company | What it does for us |
|---|---|
| Stripe | Runs the checkout page, processes card payments and invoices, and stores booking details |
| Jotform | Runs the quote request form for addresses more than 50 miles away |
| Calendar, bookings spreadsheet and business listing | |
| Zoho | Business email |
| Cloudflare | Hosts the website and the domain |
We may also share information with our accountant, attorney or insurer when needed, with authorities when the law requires it, and with a buyer if the business is sold.
We do not sell your personal information. We do not share it with anyone for their own advertising.
5. Email
We email you about your rental, for example before delivery and before pickup. We send marketing emails only if you ticked the separate opt-in box.
We do not share email addresses with third parties for marketing. Use the unsubscribe link in any marketing email to opt out.
6. How long we keep it
| Information | Kept for |
|---|---|
| Booking, agreement and payment records | 5 years, for tax and legal purposes |
| Delivery and pickup photographs | 12 months after the rental ends, or longer if there is a dispute |
| Access notes and gate codes | Deleted within 30 days after pickup |
| Marketing contact details | Until you opt out |
7. How we protect it
We limit access to the people who need it, use strong passwords and two-step sign-in on our accounts, and rely on service providers with their own security programmes.
No system is perfectly secure. If a breach affects your personal information, we will notify you as Florida law requires.
8. Your choices
Email hello@timelytotes.com to:
- Ask what personal information we hold about you.
- Ask us to correct or delete it.
- Opt out of marketing messages.
We respond within 30 days. We may need to keep some records to meet tax and legal obligations.
9. Cookies
Our website, checkout page and quote request form use cookies that are needed for them to work. We do not use advertising or tracking cookies, and we do not run an analytics tool on the site. You can block cookies in your browser settings, though checkout may then not work.
10. Children
Our service is for adults. We do not knowingly collect personal information from anyone under 18.
11. Changes to this policy
We will post any update here with a new effective date. If a change is significant, we will tell current customers by email.
12. Contact
Timely Totes · Fleming Island, FL · hello@timelytotes.com